Essential guide to protect and boost brand reputation monitoring

In the online world, how people see your brand can influence business success. That's why keeping an eye on your brand’s image and finding ways to improve it is an important action.

You can see how your brand is doing by tracking data, using smart tools, and taking a strategic approach. And if you need expert help, QWERTYLABS has you covered! In this guide, we will show you what areas to pay attention to, how to track them, and ways to boost and manage your brand reputation.

What is brand reputation?

Brand image is how folks see and feel about a brand. It's the mental picture they have when they think about your business. This image comes from things like how the brand looks, its mission statement, the quality of its product, how it treats customers, and its overall public presentation.

Credibility is also vital for brand image which focuses on how much people believe in and trust a brand. If a brand is seen as trustworthy and reliable in its industry, it gains the support of the public. This comes from keeping promises, being transparent, and meeting what customers expect. This drives long-term success in your business as people are more likely to choose it and stay loyal.

What is brand monitoring?

Brand monitoring is the act of tracking what people are saying about your brand online. It means watching various online channels like social media, reviews, news sites, and blogs for any mentions of the brand or what it offers.

Its main aim is to spot any negative comments or feedback about the brand and quickly respond to them. This helps prevent any harm to the brand to maintain its positive image in the public.

Importance of online brand reputation monitoring

Tracking your brand image through online monitoring is vital for a few reasons, such as:

  1. Doing so helps you know your customers’ opinions about your brand. By watching closely what people say about your brand online, you can get helpful insights into preferences and areas for improvement. This knowledge will help you know how they view your products or services, which allows you to make improvements tailored to their needs.
  2. By tracking your image online, you can quickly address any bad comments or feedback. When you actively monitor brand reputation and answer possible negative feedback, you can prevent it from becoming a bigger problem. This approach helps protect your brand image to potentially attract more people.
  3. Observing helps you stay in the loop about your competitors and industry trends. Once you keep tabs on their online presence, you can stay informed on your competitors’ brand approach, find emerging trends and fine-tune your approach to stay competitive.

Key factors in online reputation monitoring

When tracking your brand, you should focus on key areas to stay relevant to your target audience. That’s why online brand reputation should be a top priority. This means paying attention to social media, reviews, and other relevant platforms to quickly gather feedback and tackle any concerns.

By being proactive in monitoring and managing your brand image, you can maintain a good image and build stronger connections with your audience. Here are the vital aspects you should monitor to boost your brand’s success:

Customer reviews


When it comes to review management, it's all about being up to date with what your customers are saying about your brand on platforms like Yelp, TripAdvisor, and online stores. Positive reviews are like free marketing, but negative reviews can harm your image. Here are three vital reasons why review management matters:

  1. Customers do their research: When people are about to buy something important, trust becomes a big deal for them. For example, over 90% of Americans think about trust before buying. That means having a website that provides information is a must. It gives your possible customers a way to easily access information about your brand.
  2. Trust in customer referrals: People trust other people’s opinions way more than what businesses say about themselves. They listen to their friends, family, and even random people on the internet. If someone leaves a bad review about your brand, it can negatively affect the perception of many potential customers. It's vital to keep a keen eye on what customers say and fix any problems quickly to keep a good image.
  3. Negative reviews are powerful: Bad experiences tend to stick in people's minds more than good ones. When people have a bad time, they can't wait to share it with others and some may believe the negative reviews they come across. That's why it's essential to gather more positive reviews. Positive reviews balance out the negative ones and make your brand shine. So, it’s better to aim for more happy customers leaving rave reviews. By focusing on reviews and having a plan to handle them, you can protect your brand image and make it better.

Branded and non-brand keywords

When it comes to finding the right keywords for your brand, there are two types of searches you should look at: branded and non-branded searches. This enables you to track how your products are found on search engines. For instance:

By checking the branded keywords, you can see how people view your brand name or what they’re looking for related to your brand. However, don't forget to also focus on non-branded searches as they can tell you about your competitor and show the opportunity to connect your brand with popular search terms.

How to do research keywords

You don't need fancy keyword tools to learn about the words people use. Believe it or not, you can find out a lot just by using the tools already available in your market research platforms. Let's say you want to test your campaigns to see how they will perform. In your research, you can ask survey respondents a question like, ‘What's the first word that pops into your head when you see this?’ The answers you get will give you various keywords that can help you plan your future strategy.

Social media conversations

Keeping tabs on social media conversations for your brand means checking who's talking about your brand and what they're saying on various social media channels. It's about looking at discussions, hashtags, and keywords related to your business on social media. 

Let's explore some helpful tools to make this monitoring process easier.

How to watch social media?

Make it a habit to frequently check your brand's social media channels for mentions of your brand, products, and even your rivals. Respond positively to both good and bad posts.

With so many platforms and users out there, it can be a bit tricky. But don't worry, some tools can help, these include:

Further, it also gives you a summary of the top hashtags linked with your brand, the overall view of social conversations about it, and how far your keywords are reaching.

By using these tools, you can easily stay on top of social media conversations, connect with your audience, and positively engage with them.

Customer’s feedback


Customer feedback is when customers share their thoughts and opinions about your products, services, or business. It can come from folks who are currently using your products or those who have used them in the past.

Sometimes, customers just tell you in person when they are at your store or through online submission forms, or they might ask you questions to know how certain features of your product work. Feedback can come in various ways, so you need to be alert and ready to listen.

Now, let's dig into some strategies that can help you actively get helpful feedback from your customers.

How to get customer feedback

There are lots of ways to collect customer feedback these days. Here are some popular methods you can maximise:

By tracking customer feedback and reaching out to address any negative response, you can solve concerns before they become big issues and keep your brand image positive.

It's also handy for testing how a marketing campaign or other activities might impact your brand. For instance, you can show them ads and get their feedback then.

When using these methods, you can gather great customer feedback that can boost your brand, make your customers happier, and attract more supporters.


Tracking and assessing your brand's image

Tracking and assessing your brand's image is an ongoing process of watching how people see your brand. Here are some ways to monitor your brand's reputation and achieve a positive image:

Set benchmarks

To keep track of how people see your brand, you need to set goals or standards to measure progress. You can use simple metrics like sentiment analysis, brand mentions, engagement rate, and customer satisfaction to understand your ongoing brand image. By watching these numbers, you can see if things are getting better or if there are areas you need to focus on.

Know your goals

Figure out your priorities and what accomplishment you want with your brand. Is it making customers happier, getting more people to know about your brand, or something else? Having clear goals helps you pick the right things to measure and analyse. It guides your efforts in the right direction and lets you know if you're achieving what you set out to do.

Use online tools

Take advantage of handy online tools like Hootsuite, Google Analytics, Mention, and others. These tools give you useful info about the online buzz that surrounds your brand.

With this, you can find out how many times your brand gets mentioned, what people think, and how engaged they are with your product or services. These tools help you grasp how your brand is seen and make smart decisions to improve its image.

Compare before and after

Once you gather data, compare it to see how things have improved. Look for patterns and trends to figure out what is working and what needs more improvement. For example, if the sentiment analysis shows negative results, you can focus on fixing customer service or product problems. When comparing before and after, you can see the effectiveness of your efforts and discover the next step to take.

Apply helpful strategies

Based on the result of your assessment, come up with strategies to make your customers satisfied, fix product or service issues, or increase online engagement.

Always track your brand's image and adjust your strategies as needed. Being proactive and adapting to feedback is your key to keeping a positive brand image.

Track and manage your brand image with QWERTYLABS

Maintaining a positive image online, where perception is everything, can be a challenge as you can't control how customers talk about your brand and how it can be perceived by other people. However, you can quickly track and enhance your brand's image by setting goals, using online tools, analysing data, and coming up with clever strategies.

At QWERTYLABS, we understand the importance of having a good reputation online, which is why we are here to lend a hand. Our services provide brand monitoring and assistance with other important business needs. With our expertise, we can help you achieve your brand goals. Take advantage of what QWERTYLABS has to offer and contact us to boost your brand's image today!

Frequently Asked Questions (FAQs)

Why is brand reputation monitoring important?

Brand reputation monitoring is crucial as it helps you understand how people see your brand. By keeping an eye on what others say about your product, services, or overall business, you can figure out what you need to improve and make smart decisions to enhance your brand's image.

How can a positive brand reputation benefit a business?

Having a good brand image can benefit your business in lots of ways. It builds trust with customers, attracts new ones, and keeps people coming back. It also helps your business stand out from the competition and creates a positive impression in the market.

What tools can I use for brand reputation monitoring?

There are lots of tools you can use to monitor your brand's image. Some popular ones include social media tools like Hootsuite and Mention, which help you keep track of what people are saying about your brand and join the conversations.

You can also check out online review platforms like Google My Business and Yelp to get feedback from customers that can help you enhance your brand.

What role does social media play in brand reputation monitoring?

Social media plays a huge role in tracking your brand image. It lets you directly interact with customers, respond to their feedback, and address any concerns quickly.

Social media platforms also give customers a place to share their experiences, making it easier for you to monitor your brand's online reputation.

How can I respond to negative feedback or criticism effectively?

When things get tricky, just remember to keep your cool and maintain a professional manner. Here’s what you can do to face the issue in the right way:


Brand reputation management guide: Key strategies for success

In today's digital landscape, brand reputation management is crucial for every business. It plays a huge role in shaping public perception, fostering trust, and driving brand success. By maximising the power to monitor, analyse, and improve brand image using data-driven approaches, brands can navigate the complex factors that influence public perception.

At QWERTYLABS, we offer a guide that highlights the importance of brand reputation and offers insights into effective approaches. Discover the essential factors to focus on and the common pitfalls to avoid below, ensuring your brand thrives in the digital realm.

What is brand reputation management?

Brand reputation management is leveraging your control over how a brand is perceived by the target audience and stakeholders. It involves strategic efforts to shape and maintain a positive image in the eyes of customers, employees, partners, and the public. 

At its core, it surrounds various activities aimed at setting and securing the image of a business or company. It entails constantly delivering on promises, keeping quality products and services, and engaging in transparent and ethical practices.

When you manage your brand image, you cultivate trust, credibility, and loyalty among your target audience. This, in turn, leads to increased customer satisfaction, market share, and long-term success for your business.

Factors to consider in brand reputation management

Ensuring a positive reputation has far-reaching effects on achieving business goals. It involves actively monitoring consumer perception and promptly addressing any concerns to safeguard your brand's image.

To support your brand, we present 15 highly effective strategies for brand reputation management. Applying these strategies can have a good impact on your brand's image and help your overall success.

Online presence monitoring

Keeping a close eye on your brand's online presence is vital for managing the success of your brand image. In the fast-paced digital world where people rely on the internet and social media for information, it's important to know what others are saying about your business.

You can promptly address any negative feedback or issues that may arise by actively monitoring online reviews and social media conversations. Engaging with customers and responding to them helps you build trust and status, which attracts new customers who value your brand's online presence. 

Quality products and services

When your products and services constantly meet or exceed customer expectations, it leads to high levels of fulfilment. Quality involves various aspects, such as:

When you strive to improve quality through research, development, and customer feedback, you can build a strong brand image that sets you apart from competitors. This will help you earn the loyalty of customers who are willing to pay for your products.

Foster employee engagement

Your employees have a crucial role in shaping your brand. Investing in employee engagement is about creating a positive work setting that aligns with your brand's values. 

When employees are motivated, well-trained, and feel valued, they become brand ambassadors who embody your brand's mission and values.

By recognising achievements, giving ongoing training, and promoting a workplace that supports your brand's vision, you can empower employees to deliver unmatched customer service. This can help create a favourable perception of the brand.

Customer experience

The experiences your customers have with your brand directly impact your image. Aiming to offer unmatched customer experiences involves going above and beyond to meet their needs and expectations.

You create positive impressions that can last once you offer responsive customer support, customised interactions, and assistance throughout their journey with your brand.

Moreover, satisfied customers are more likely to leave positive reviews, refer your brand to others, and become loyal advocates. Hence, focusing on customer fulfilment and improving their overall experience can greatly boost your brand's image.

Respond to feedbacks


Listening to what customers say, whether it's positive or negative, is a vital aspect to consider. When you respond to good comments, it shows you appreciate them and lets you highlight what people like about your brand. It also provides helpful content to share on your website and social media channels.

On the other hand, addressing negative comments with empathy and offering the right solutions shows that you value your customer's opinions. This highlights your commitment to resolving any issues they may have.

By actively responding to feedback, you build trust, show that you care about your customers, and have a chance to turn bad experiences into a good one. This approach helps keep a positive brand image and encourages customer loyalty.

Tell your brand’s purpose

To build a brand reputation and achieve success, it's vital to share your brand's mission and vision with the public. Consumers nowadays are more willing to support actions and brands that align with their values.

By clearly showing your commitment to important causes or initiatives, you can build trust and emotional connections with your target audience. These shared values can greatly enhance your brand image.

Further, it gives you a chance to tell your story and present your values confidently and accurately.

Improve product page creativity

Having clear and detailed descriptions of products is important. It helps customers feel confident about what they're buying and encourages them to make a purchase. However, if the information is missing or inaccurate, it can make people dissatisfied and leave your page without buying anything.

Studies show that 98% of shoppers have decided not to buy something because the description wasn't good enough. That means getting those product descriptions right is key to keeping customers happy and making sales.

Focus on highlighting the best parts of your products. Use words that paint a clear picture and connect with customers. Showcasing how your products work, their benefits, and the results they deliver provide helpful insights that aid your customers’ decision-making.


Embrace compelling visual and social content

Customers like seeing real-life examples of products, not just polished images. They appreciate seeing products modelled by real people or showcasing their purpose. Using user-generated content (UGC) and authentic visual content across various channels can improve your brand image.

Displaying genuine imagery from satisfied customers on your e-commerce site enhances your brand and can increase user engagement and conversion rates.

Research shows that when shoppers see this kind of content, they're more likely to buy and spend more money. By sharing authentic visuals, you're strengthening your brand image and growing your business.

Analyse competitor’s data

When you monitor and analyse your rival’s data, it can provide you with useful insights to stay ahead in the market. Social data can reveal the strengths and weaknesses of other brands, like how loyal their customers are or what products they offer.

Analysing their data empowers you to gain an edge, allowing you to make well-informed decisions to enhance your brand image over time. By conducting routine social media analyses, you can set goals for your brand and find chances to stand out.

Additionally, using tools to track social conversations can deepen your understanding of your brand's place in the industry against competitors. This includes things like how often your brand is mentioned compared to others.

Crisis management plan

To manage and protect your brand image, it is vital to conduct an accurate brand reputation analysis and have a plan for handling crises. This involves:

Once you identify risks and apply the right solutions, you can face challenging situations with confidence. This approach showcases your commitment to transparency, liability, and customer fulfilment.

Having a solid crisis management plan in place is essential for securing your brand's image and ensuring its long-term success.

Strategic marketing and advertising

Promoting your brand is key to building a positive image. It helps you promote what makes you unique, get noticed by the right people, and stand out from the competition.

Good marketing and advertising make you trustworthy and credible. They highlight the strengths of your service, showcase your expertise, and prove you're as good as you say you are.

By doing all this, you can monitor and respond to what people say about your brand, deal with any complaints, and make the most of the good feedback. Investing in these tactics is crucial for building a strong brand reputation and getting the word out about what you offer.

Incorporate SEO strategies

Making sure people can find your brand easily on search engines is a good tactic to manage brand reputation. By using effective SEO strategies, you can improve your position in search engines and draw in more customers.

It's important to monitor any negative online search results that pop up when people search for your brand and deal with it properly. Paying attention to what users say about your brand can also provide insight into making your website more appealing to search engines.

Monitor external reviews

Checking and managing reviews posted by customers on various platforms, such as social media, Yelp, and Google, is essential in shaping how people see your brand. The more ratings and reviews your products receive, the more likely shoppers are to be influenced. However, it can be challenging to keep track of reviews across multiple platforms.

Checking review platform can streamline this process as it provides insight, analytics, and tools to identify themes and issues that may impact your brand reputation. Taking quick action based on such feedback helps you improve your brand's image and keep it positive.

Combat fake reviews

Fake reviews erode trust, and a loss of trust can lead to customers no longer engaging with your brand. To keep your brand's reputation intact, it's important to tackle fake reviews head-on. Here are a few easy actions you can do:

  1. Avoid fake reviews: It may seem obvious, but it's important not to give in to the temptation of allowing fake reviews, even if they appear positive. Use either an in-house or third-party content moderation service to screen and filter out fake reviews.
  2. Stay updated on laws: New rules have been introduced as a result of the prevalence of fake reviews. Being aware of the most recent laws is essential to combating it.
  3. Don’t incentivise positive reviews: While you should be allowed to request customer reviews, it's vital to refrain from giving rewards for good and scripted reviews. If you choose to reward reviews through coupons, make sure it's clear in the review.

Consistent brand message

Keeping your brand message consistent means making sure everyone hears the same thing, no matter where they find you. More people will see you as a reliable and trustworthy brand when your message is the same across your social media pages, your website, ads, and when you talk to customers.

Conversely, if your message keeps changing, it can confuse people and make them feel let down. This can damage your reputation and make it harder to keep customers coming back.

To maintain a positive brand image and build lasting relationships with customers, it is crucial to stick to one clear message that reflects your brand's authenticity, quality, and brand recognition.


Things to avoid with Brand Reputation Management

While there are proactive steps you can take to maintain a positive brand image through reputation management, there are also common pitfalls to keep in mind, as they can potentially tarnish your brand.

Here are the key aspects you should avoid to safeguard your brand's image:

  1. Neglecting customer feedback

Ignoring customer feedback can be harmful to your brand. Whether they're saying good things or bad things, their feedback tells you how they feel about your brand. If you don't pay attention to their comments, reviews, or complaints, it can seem like you don't care about what they think.

Talk to your customers, answer their feedback quickly, and show that you want them to be satisfied. When you listen and respond to what customers say, it shows you value their opinions and want to make their experience better. This makes people trust you more and makes your brand look better.

  1. Handling criticism emotionally

Criticism is part of business, whether it's fair or not. However, reacting hastily or defensively can make things worse and harm your brand even more. Instead, adopt a composed and constructive attitude when facing it. Take time to understand what's being said and respond politely.

Handling criticism calmly shows you're serious about fixing problems and keeping a good brand image. This helps ease tensions, make people trust you more, and show that your brand is reliable.

  1. Lacking in social responsibility

Brands need to care about more than just making money. Consumers in this day and age appreciate brands that go beyond profit-driven motives and actively contribute to society.

Get involved in things that matter to your brand, like doing things ethically or helping out your community. Showing you care about important causes makes people trust you more and want to support your brand. This makes your brand look good and helps you get loyal customers.

  1. Lack of transparency

Failing to be transparent about important business practices, such as pricing, product information, or customer data usage, can lead to mistrust and damage your brand’s reputation.

Be open with your customers by offering them clear and trustworthy information. You should also promptly address their concerns or inquiries. Honesty fosters trust, makes you look reliable, and makes your brand seem better to customers.

  1. Mishandling crisis

How you deal with crises or negative events can affect how people see your brand. Some common mistakes other brands make include ignoring customer complaints, not communicating on time, or trying to hide mistakes. However, failing to handle such situations well can severely damage your brand image.

It is important to have a plan when things go wrong. Respond quickly, admit if you make a mistake, and show you're working to fix it. Handling crises well can help limit damage to your brand's image and keep customers trusting you.

Take control of building your brand image with QWERTYLABS

Building a good brand image can take time and a lot of work, but it is a worthwhile investment for any business. Effective brand reputation management requires attention, effort, and the application of tactics such as monitoring customer feedback, being transparent and consistent, and managing crises.

At QWERTYLABS, as a trusted provider of digital marketing services, we offer a wide range of services to help you improve your brand image and achieve your goals. With our expertise and services, you can maximise your brand potential and establish strong connections with the people you want to reach.

Get in touch with us today, and we will help you through the process of building and keeping a strong brand image, empowering your business to thrive in a competitive industry.

Frequently Asked Questions (FAQs)

Why is brand reputation important?

Brand reputation is important because it impacts how people see and trust a business. Having a good reputation helps bring in customers, keep them coming back, and make your brand stand out from others. Further, it influences the buying decisions of customers and can lead to increased sales and business growth.

How to build brand reputation?

Building a brand image requires a consistent and strategic approach, such as:

What are the key factors to consider in brand reputation management?

Consider these key factors to manage your brand's reputation well:

By doing these things, you can make people see your brand positively.

How should businesses address customer concerns and complaints to maintain a positive brand reputation?

When customers have issues, it's important to fix them swiftly and properly to maintain your brand reputation. Listen carefully to what customers say, address their problems, and give them the right solutions. When people complain online, respond openly and show you care about what they say.

By solving problems quickly and making sure customers are satisfied, you can turn bad experiences into good ones and strengthen your commitment to excellent customer service.


How to do brand reputation analysis through online research

A company could grow in many ways, but crafting a strong reputation is a good way to become a well-loved brand. Before someone becomes a customer, they would have learned about your company through different means, whether it’s marketing, brand reputation, or word of mouth. 

It’s important to have a good reputation in the target market but also toward the general public. To do that properly, an online brand reputation analysis is the key to learning more about how people will perceive your company. Look into the value of effective strategies with your brand’s reputation and how they can help elevate your brand to new heights using this helpful guide. Get the most out of your company and profit from your reputation.

Understanding brand reputation analysis


Brand reputation analysis involves learning more about your brand’s reputation through proper analysis. It helps address the problems or points of improvement you can look into.

To do a brand reputation analysis, you must use reputation management tools to help you track and resolve reviews about your company. It is an important step to getting information on how to act like a brand moving forward and in the long run, as it can help entice and retain customers. 

The analysis's findings are collected from different parts of your company’s online presence. It studies not only your social media platforms but also other platforms that mention your brand. Remember, you don’t control every part of the internet that involves your company’s name, but you can control how you present it to the world.

Depending on your niche, there will be multiple avenues you can take with your online reputation analysis. This includes reading customer reviews to level up your brand’s reach and acceptance around the internet and learn how to improve on it. Become a better steward for your company by embarking on a journey of improving your brand reputation. It will go a long way when you know what to address, as a lot of brands get confused with how their marketing is looking.


Why conduct an online brand reputation analysis?

Conducting a proper online brand reputation analysis can help you level up and become a better company. You can start enhancing your website, as this tells a lot about your company and is the gateway for customers to know about your offers. However, more factors can improve your brand’s ratings. Find out the reasons why you should do an online brand reputation analysis to know how it can benefit you:

Improves brand against competition

You must know how your brand is perceived compared to companies within the same niche. It’s important to know this, considering you can adjust what you want to see from your online presence, whether it’s marketing or your overall services.

It will get you a leg up over your competitors, so do your best to analyse the necessary parts of your marketing. Remember that you’re going against these companies, so it’s best to know what helps you stand out from the rest and become the best your niche has to offer. 

Profit more from your business 

Proper analysis is the best way to profit from your business. You’ll learn what makes your business more appealing to your target market, which will spend money on your business’ services, products, or offerings. 

Your company will go a long way when you build your brand to become more well-known and reputable across different categories. Through this, you become more of a trustworthy brand and business that people would love to spend money on. 

Get more loyal customers

Improve your overall brand reputation to gain more loyal customers and followers across your business and platforms. It’s important to level up your brand to the point where people become loyal customers. The more people are aware of your brand, the more profitable it becomes.

Make you look better internally

Apart from looking good outside your company, this will do wonders for your internal affairs. Your company becomes more reputable through analysis and action, leading to better results for employee morale. 

Everything looks good when the system is chugging along nicely. By prioritising functionality within your ranks, you keep getting the best results for your company internally. This way, you can also retain more employees, as they’re motivated to keep working on your brand and improving it. Along with the growth of your brand, this also helps increase your employees’ careers. 

Create more partnerships

By doing an in-depth analysis of your brand, you will learn more about what kind of markets you should target and how to expand your reach. This can be done by creating proper partnerships with other companies to boost your brand and help you become more legitimate for potential customers. 

One of the best ways to do this is by working with influencers, who will entice their followers to purchase your services or products. There, you can analyse again, adjust your action plan, and keep working towards building a good brand reputation.

Follow the ongoing trends and analyse which ones best fit your brand. Stay on the pulse of your industry and get a leg up on your competitors by finding the latest trends and the best partners to help you become more profitable and successful.

Foster long-term sustainability

A brand's goal should always be to maintain its success over a prolonged period. Doing a good analysis can build trust and loyalty with your customers and make your business more sustainable. 

This will help you set a good foundation from the jump. However, you can also build off that by creating unique projects that fit your target market and entice new people to buy into your project and become supporters for the long term.

Strategies for performing online brand reputation analysis


Online brand reputation analysis is important for you as a brand owner. You have plenty of avenues to focus on, including social media, so you should learn the optimal strategy to help you become the most successful brand possible. 

Here are the best strategies to implement for online brand reputation analysis: 

  1. Analyse customer feedback and reviews

Getting customer feedback is paramount to improving your business, as they’re the patrons of your products, services, and offerings. You must be aware of what your customers are saying, as that will let you know what you must do. Improve the customers’ perception of your brand by solving their inquiries rather than taking them personally.

Doing this can elevate your business to the highest level possible as you’re learning from thoughtful and constructive feedback. By working on your relationships with your customers, you become a pragmatic company that responds to genuine feedback and adjusts services and marketing accordingly. 

These are valuable insights, so do your best to learn from them and become a better company by working on the information you’re getting from your audience. 

  1. Address and manage reviews

Apart from learning from the reviews, you should also look at how you respond to them. Whether it’s positive or negative feedback, it’s best to address it professionally and use it as a guide to improving your brand. Learn from them through online reputation analysis and set the course for the best plan to have stronger offerings.

  1. Conduct surveys to assess brand image

While reading reviews and comments from the customer base, it’s also ideal to create some surveys to see what points of improvement you should look into. 

You can connect with the customer base at a higher level with these surveys as you can get more targeted feedback. Create a survey that hits all the necessary criteria and gives your audience an area where they can input their helpful points. 

  1. Perform a competitive analysis

Do a detailed and complete reputation analysis of your competitors to help you elevate your brand. This helps you get the most valuable insights to learn how you can stack up against your competitors within the same industry. 

Knowing what your rivals are doing will help you understand what you need to do to reach the best improvement possible. Compare the insights you’re getting from the analysis and make the necessary adjustments. 

Alter your plans and look into how much satisfaction you can get from the customers. It’s ideal to learn more about the other companies to know how you can be the best one in your niche. 

  1. Implement SEO strategies

Since you’ll be working with online services, you must learn how to stand out more in search engines. The higher you place in the search engine results pages (SERPs), the more your brand will get recognised.

While the analysis is mostly looked at in terms of the insights you can get, there are also strong points to using statistics in the SEO space. Stand out amongst the Google search results, and your brand will grow organically.

Take note of SEO strategies like link building so your company stands out from the rest of the competition through proper search engine optimisation. 

  1. Use tools to monitor brand reputation

By going through plenty of data, you’ll have multiple tools to help you monitor your brand reputation and how it could go well for your business. Brand management tools are quite useful, as you won’t have to manually gather the data you need. You can just rely on automation with these tools, making it fast for everyone involved.

Here are some of the best tools to help you with efficient monitoring of your brand:

  1. Plan a crisis management strategy 

It’s best to handle crises by having a plan. You might not envision problems popping up, but it’s best to be ready rather than get caught off guard when issues arise. Carefully plan a strategy that can help you react quickly whenever a controversy occurs. This will help you handle the situation as quickly and easily as possible.

Prepare a backup plan and improve your brand reputation measurement, as that will help you in the long-term future. Stay on track with a crisis management strategy and breeze through potential issues. 


Online brand reputation metrics


By looking into the brand reputation analysis you’re doing, you must become familiar with the metrics and trends you’re observing. Here are some of the most useful metrics to keep in mind whenever you’re measuring your reputation:

Sentiment analysis

This is where you look for people’s sentiments and opinions on the products, services, or offerings your customers are getting. You must listen to or read them to help you understand what they think of your brand.

It’s best to know what people think of your company or brand, as that will affect your reputation. While the buzz around your brand can help with its popularity, having a negative reputation will only drive away potential customers. Strive for positive sentiments to widen your customer base.

Share of Voice (SOV)

This measures your presence in discussions, whether that’s in traditional media, social media, or on the broadcast. Track the SOV in your industry and make adjustments with what you see fit within your brand guidelines.


Look at how far your brand is reaching customers. It’s important to look at the analyses provided to you, as that will help you become more involved with the target audience.

Brand advocacy

Learn more about the customers who want to actively promote your brand. You will see within this metric how loyal many of them are, which will help you enhance the brand you’re spearheading.

Industry analysis

It’s best to look at the overall industry and see how much you can become more aware of some of the issues they’re dealing with. This will help you spot potential issues and make changes accordingly, helping you become a much better and highly valued brand.

Getting covered in multiple publications

As your brand grows, it would be great to know you have received praises. Being included in multiple publications is a great way to know that your brand has reached a milestone and will inspire you to strive more.  

Enhance your brand with brand reputation analysis at QWERTYLABS

Get the most out of your business by working with brand reputation analysts. Learn how to get positive growth with QWERTYLABS, where you can get the most out of your marketing efforts and protect your brand to the fullest. Contact us today to see the services we offer and improve your brand.

Frequently asked questions (FAQs) 

How to do online brand reputation analysis?

To do an online brand reputation analysis, you must use a combination of tools, techniques and the best SEO strategies. That helps you address potential problems and improve upon them.

How often should I conduct online brand reputation analysis?

If you want your brand to do well, it’s best to do your analysis frequently. You don’t have to do it every week, but you must do it depending on which industry your brand is part of. The most popular one is doing regular weekly monitoring, which helps you stay on top of market trends. 

You can also do real-time monitoring, which involves real-time alerts for your brand. Another recommendation is to do big analyses every month or quarter to see a bigger picture of the statistics.

What metrics should I consider when analysing online brand reputation?

There are multiple metrics to look at, including social media engagement, review ratings, and all kinds of feedback.

What role does social media play in performing online brand reputation analysis?

Performing online brand reputation analysis is more important nowadays, as most businesses are promoting to get some of the best feedback.


Why does reputation research matter for your brand?

In the world of e-commerce, reputation holds an unmatched influence over brands. It can make or break a company's success, shaping customer perceptions and determining its long-term success.

As a brand owner or marketer, you should understand the importance of brand reputation research. With research, you gain crucial insights that help you analyse, build, protect, and enhance your brand reputation online. To help you out, here’s your guide:

What is reputation research?

Reputation research is exploring and understanding how people perceive and evaluate your brand's image. The brand image includes elements like trust, quality, and emotions linked with the brand. 

It serves as a guide to identify areas where your brand excels and needs improvement. This allows you to take action to strengthen, explain, and present your brand better. 


Importance of reputation research for your brand

Reputation research is crucial to controlling and shaping your brand image and perception. It helps you gather insights into how your brand is perceived in the market. 

By understanding your brand's image's strengths and weaknesses, you can make wise decisions to enhance and manage market perception. This is crucial to making adjustments and aligning your brand's message with the desired perception. 

Reputational analysis also allows you to monitor and track changes in brand perception over time. By regularly assessing your brand's reputation, you can spot emerging trends or issues that can impact your business. This allows you to actively address any negative perceptions before they escalate and affect your brand's overall reputation.

Benefits of reputation research

Effective reputation research comes with reputational benefits that help boost the performance of your business. It also helps kick off site optimisation, enhancing your brand online. Some of the benefits to look forward to are:

Increases sales and revenues

A brand with a strong and positive reputation builds trust among your target audience, increasing sales. Positive word-of-mouth marketing also plays a crucial role in driving sales. When customers have a positive experience with your brand, they are more likely to share their satisfaction with others, resulting in new customers and higher revenues. 

Boosts marketing efforts 

When you have a solid understanding of your brand reputation, you can use this knowledge to enhance your marketing strategies and achieve better results in a short span. Brand reputation research provides insights into how customers perceive your brand and its offerings. 

Knowing what aspects of your brand reputation appeal to customers lets you highlight those strengths in your marketing campaigns. This effectively captures the attention and interest of potential customers.

Gathers loyal customers

Giving time to understand and manage your brand reputation cultivates a loyal customer base that keeps coming back for more. Reputation research helps uncover what customers value the most about your brand. 

By recognising these key factors, you can focus on delivering quality experiences that align with customer expectations. When customers consistently have positive interactions with your brand, they develop trust and loyalty.

Loyal customers become advocates for your brand, recommending it to their friends, family, and colleagues. They are more likely to choose your brand and remain loyal even when faced with other options. Loyal customers are also often more forgiving when your brand encounters random setbacks or challenges. 

Improves ranking on search engines

Having a positive reputation positively impacts your site’s online presence and ranking in search engines. Search engines like Google aim to provide users with trustworthy and reliable info, so they prioritise reputable sites.

Through reputation research, you can address any negative feedback, reviews, or mentions that are impacting your online reputation. This approach leads to an improved online presence and a more positive perception among search engines.

Builds up competitive advantage 

Knowing how to manage your brand reputation gives you a distinct edge over your competitors. By understanding how customers perceive your brand and offerings, you can highlight what makes your brand special. 

This knowledge helps position your brand effectively, showcasing what sets it apart from its competitors. A positive reputation also acts as a powerful competitive advantage. 

When customers have a favourable perception of your brand, they are more likely to choose it over other options in the market. Reputation research also promotes a continuous improvement process that helps you stay ahead of your competitors.


Tools for reputation research

When conducting reputation research, there are plenty of tools that will help you monitor and gather crucial insights about market perception. Some of the best tools for brand and reputation that will help maintain a good brand image are:


Podium is like a virtual podium where customers can share their experiences and opinions, which helps you discover what they think about your brand. You can easily search for reviews and ratings of your brand left by customers on different platforms like Google, Facebook, and Yelp. 

This tool helps you see what people are saying about your brand in one place instead of searching through different sites. It also lets you track trends and patterns in customer feedback. 

One of the best things about Podium is that it makes it easy to engage with customers. You can respond to reviews directly from the platform, showing that you care about what your customers have to say, helping you positively impact your customers.


Buzzsumo is like a big search engine for articles, blog posts, and social media posts. With this tool, you can easily find out how popular or influential your brand is.

It tells you how many times an article or post about your brand has been shared on social media, which can give you an idea of its reach and impact. This helps you understand how people are reacting to your services or products. 


This is a platform where customers can share their experiences and give ratings on different brands. With Trustpilot, you can search reviews about your brand and see what people are saying. 

You’ll also see their ratings, providing an idea of whether people are happy with your brand or if they've had problems. Trustpilot uses a rating system, often from one to five stars, which makes it easy to quickly assess how your brand is doing. 


With Birdeye, you can easily monitor what customers are saying about your brand across various platforms and help you stay on top of customer feedback. It provides you with analytics and reports that help you understand the overall sentiment and trends around your brand. 

You can see if people are satisfied or if there are common issues that need to be addressed. Birdeye also allows you to collect and display positive reviews on your site or other platforms. This can boost your brand's reputation and attract more customers. Positive reviews act like endorsements from happy customers, which can influence others to choose your brand.


This tool is like a personal detective that searches the internet, including social media, blogs, and other online platforms, for mentions of your brand. It collects all the mentions in one place, saving you time so you don't have to search everywhere. 

SentiOne also analyses the sentiment of these mentions, which tells you if the comments are positive, negative, or neutral. With this info, you can optimise your marketing strategy and take the right steps for brand reputation protection. 


Methods of preventing reputation risk for your brand

A solid reputation attracts loyal customers and fosters trust within your industry. However, it takes only a single misstep to tarnish that hard-earned reputation, leading to potential setbacks and long-term damage. 

This is where reputation protection becomes crucial. To help you protect your brand image, here are some effective ways to reputation risk prevention:

Protect your brand against data breaches

A data breach happens when someone unauthorised gains access to sensitive info about your brand or your customers. This includes personal details, financial data, or even trade secrets. 

If a breach occurs, it can harm your brand's reputation and make people lose trust in your power to keep their info safe. To protect your brand against data breaches, you should have ​​strong security measures in place.

This means using up-to-date and reliable security software, firewalls, and encryption techniques to safeguard your data. You should also update your systems and software routinely to address any weaknesses that hackers could exploit.

Be vigilant about customer service mishaps

Customer service plays a crucial role in shaping how people perceive your brand and can greatly impact your reputation, both positively and negatively. If mishandled, it might result in unhappy customers, negative reviews, and a damaged brand image. 

Be proactive and attentive to prevent reputation risks related to customer service. Start by ensuring that your customer service agents are well-trained to handle various customer problems.

If a mistake occurs on your end, admit it openly and take immediate action. Communicate with affected customers honestly and openly, providing them with updates on resolving the problem. Being transparent showcases your commitment to fixing the issue and helping rebuild trust.

Keep your employees happy to prevent reputational risk

Your employees' satisfaction directly impacts how they represent your brand and interact with customers. Unhappy employees create a ripple effect. Customers can sense the dissatisfaction of your employees and perceive it as a reflection of your brand’s values and culture.

On the other hand, when your employees are content and engaged, they are more likely to uphold your brand values and contribute positively to your brand's reputation. Happy employees can also become brand ambassadors. 

They will speak positively about your company, recommend your products or services to others, and share their positive experiences online, attracting new customers. To make employees satisfied, ensure that they are fairly compensated for their work with great benefits. This includes bonuses, healthcare, and retirement plans. This shows commitment to their well-being.

Live up to your company values

Company values are the guiding principles that define how your business operates and the standards it upholds. Showcasing and embodying these values in your actions build trust with customers, employees, and the wider community. 

Failing to live up to your company values can lead to a damaged reputation and loss of trust. To ensure that you live up to your company values, start by clearly defining them. 

These values should align with your brand's mission and reflect your business's values. Common values include honesty, integrity, transparency, and respect. Ensure these values are conveyed to all employees so everyone understands and embraces them.

Elevate your brand reputation with QWERTYLABS

QWERTYLABS offers effective strategies to elevate your brand reputation to new heights. We provide a wide range of services and reputational analysis to enhance brand perception, cultivate customer trust, and drive long-term success.

With QWERTYLABS, you can tap into a wealth of expertise and experience using the latest advancements in market research, reputation research, and brand strategy. Learn more about our services when you visit our website or contact us!


Learn more about reputation research with these frequently asked questions:

Why is brand reputation important?

It directly impacts how customers perceive your brand. A good brand reputation attracts customers and increases sales. 

How does reputation research impact my brand's success?

Reputation research helps you understand the strengths and weaknesses of your brand's reputation and identify areas for improvement.

What are the key metrics used to measure reputation?

Some of the key metrics used to measure brand reputation include customer satisfaction, online reputation, and brand awareness

What role does reputation research play in building brand trust and credibility?

Through reputation research, you gain a deeper understanding of customer expectations, preferences, and concerns. This allows you to align your brand based on customer needs.


Your guide to cold email deliverability and its effects on brand reputation

Taking the first step towards building a good relationship with potential business partners and customers is always sending an email. In today’s age, email remains the professional and expected means of communication, making it the most reliable channel for building bridges. However, how should one approach sending a cold email?

In this guide, we delve into the nuances of cold email deliverability to ensure your message reaches your intended recipient’s inbox rather than being relegated as spam mail. Your success depends on how you structure your email, so continue reading below at QWERTYLABS!

What is cold email?

To answer the question ‘how to send a cold email’, one must first understand what it means. A cold email refers to a message you’re sending to someone you have never interacted with. In other words, it’s an introductory email where you bring your best foot forward and make a good impression. 

It’s called ‘cold’ and refers to the lack of a pre-existing relationship with the recipient. This is the same reason why activities between people meeting are called' icebreakers’. Follow-up messages are also cold emails until the recipient responds. In this case, this establishes an interaction, and the next messages you send are called ‘warm emails’.

In cold email marketing, your objective is to connect with your target market and create a good relationship with them by making a favourable impression. To do so, you should learn how to build a good introductory email and plan how to reach out to strangers. Conducting a cold email campaign can help expand your network, aiming to maintain these relationships to the best of your ability. 

How does cold emails work?

Cold email generates leads by requiring you to take the initiative to reach out to a potential customer. If the recipient reads the email and the message resonates with them, you may receive a reply. This will signify that your email has successfully broken the ice, and you can continue sending messages to nurture your relationship. 

However, you must overcome a key challenge in cold emailing: having your message slip through the spam filter. This is challenging because an algorithm from the Internet Service Provider (ISP) scans your email and scores it from 0 to 100. The minimum acceptable score varies depending on the inbox service provider, such as Google Mail or Microsoft Outlook.

Once past the filter, the challenge shifts to crafting an appealing email that prompts the recipient to open it, read its contents, and hopefully give your brand a chance to become your customer/client. This is how cold emails work and what they’re meant to accomplish when you use them.  

Is cold emailing effective?

One of the primary strengths of cold mailing is its effectiveness in establishing high-quality leads. People you connect with through this strategy are more invested in your brand than someone who learns of it from advertising. It’s certainly less effective at expanding brand awareness, but it’s good at strengthening brand reputation. 

The effectiveness of cold emailing depends on your execution of the strategy. Your responsibilities include making emails that overcome the spam filter and have a high conversion rate. If they’re successful on the first attempt, then the follow-ups are easy to maintain your newly established customer relationships. 

11 tips to correctly deliver a cold email 

Planning a successful cold email marketing campaign begins with mastering the basics. Remember, first impressions last not just for the person reading but also because inbox providers score your reputation based on your first email. 

Providers like Google Mail (Gmail), Yahoo, and Microsoft Outlook evaluate emails using undisclosed algorithms. If your first email fails these algorithms, it will end up in the spam folder. If that happens, anything you send from your IP address and domain will be remembered as a source of spam mail. 

Inbox providers won't share their criteria, but you don’t need to because the mistakes to avoid are simple. Avoid using clickbait language and refrain from overly personalising your emails. If you still need better insight to build stronger tactics, then here’s a list of tips that will improve your cold email deliverability:

  1. Know your recipient

The first step in email marketing is to know your recipient’s interest and how your brand can give what they are looking for. If you are reaching out to someone whom you wish to be a business affiliate, then conduct thorough research on their brand, vision, and goals. 

See how your company can align with them so that you can collaborate towards the same direction. Knowing your recipient can be tougher if you’re looking for customers. The best way to find out what they want is to have visitors come to your platform and offer their email addresses to ask for newsletters and notifications. 

For example, casino platforms require email addresses when signing up, giving you access to their contact information on the customer profile. You’re allowed to contact them through email if they left the toggle on. This is your prime opportunity to offer them newsletters and bonuses your casino offers when you’re writing the message.

  1. Make the email personalised for your recipient

Personalising an email can be a lot of work but must be done to impress a customer. Treat them as individuals, not as a demographic, so avoid using buzzwords, as this usually leaves a bad impression. Try to sound natural, like appealing to their interests and finding out what their opinions are on your brand, services, and your business in general. 

It is helpful to follow a template when composing an email, but don’t rely on it too much. Use it as a guide to keep your email legible and mention elements that show appreciation for the recipient. For example, if the recipient is a customer in your casino, then you can propose bespoke promotions related to their favourite games. 

  1. Segment your recipients to avoid missending follow-up emails

You won’t be making cold emails to one person at a time. This has to be sent to groups of people to establish a variety of cold leads. Segmenting these recipients means that you are classifying them in different ways. Treat each one as unique from the others, but use this opportunity to send similar offers to all of them at the same time.

The primary challenge is to make sure that the email you’re sending is not too similar. Instead, you should be spreading and personalising each one to some degree. Make a list of customers’ traits and behaviours to determine how to properly structure your cold email. This also helps in planning follow-up emails, allowing warming leads. 

  1. Keep track of your email sender's reputation

Email sender reputation refers to the score that determines your email deliverability. It is the ISP that assigns it to protect its users from cluttering their inboxes with spam mail. Higher scores mean your email is most likely to reach your intended recipient while lower score means you will experience email bounce. 

Maintaining a high email reputation is one of your biggest priorities when conducting a cold mail marketing campaign. Failing to reach the desired score results can hinder your ability to establish a connection with a client. Conversely, attaining a high email sender reputation raises the chances of click rates.


Two types of email sender reputation metrics

It’s next to impossible to learn how inbox providers measure email senders. They are not sharing how their algorithms work for the sake of their customers. However, it is easy to measure your reputation score yourself using two metrics. 

Those are namely the IP and the domain:

Various online tools are available to track either or both IP and domain reputations effectively. Popular options include, TrustedSource, and MxToolbox. They also offer education for proper email marketing and tools to help measure various content marketing metrics. Thus using their services is always helpful for your business. 

While these tools offer robust monitoring capabilities, explore more options if necessary to suit your business requirements. Any of them can be crucial in maintaining your sender reputation and fostering long-term success. 

  1. Make your email’s intention clear with an interesting subject line

The subject line is the short statement you write before the email’s content. This is the only chance you have to hook your audience because if it’s not interesting enough, then they won’t open your email. Keep the subject line concise but compelling, like a statement of your intention to reach out or the title of your message.

Avoid using too many marketing jargon in the subject line because this can be marked as spam. It also takes up too much space, which can end up not showing completely in a quick-read format. If the recipient fails to get hooked, then your message open rates will remain low, damaging your email deliverability moving forward. 

  1. Make a high-quality email using a professional structure

Composing email is very similar to making content. It takes a professional to craft a respectable piece that is not only informative but also compelling for the reader. Fortunately, it’s easy to create a high-quality email for the sake of brand reputation management. All you need to do is keep your content short and straight to the point. 

Remember what specific subject you want to talk about and focus on that. Never go on a tangent or bring up a random thought while writing because this can both lower your brand reputation and confuse your readers. Be professional in your email and make your intentions clear as to what your brand can offer that the recipient is compelled to read.

Quality of content also refers to errors in your writing, including typos and grammatical errors that you can easily fix within a few minutes of self-editing. Consider using assistant tools like Grammarly to reread your email before sending it to catch any overlooked mistakes. 

  1. Provide value in the message you’re sending

Value in marketing means that what you’re offering is something that the recipient wants. For example, you can address pain points that a client is experiencing with your products. The email you’re sending about this topic should offer a solution or give them alternatives. If there’s no way to solve it immediately, then at least reassure them that your team is working on the issue. 

Welcoming a new customer presents an excellent opportunity to start a cold email. Express your eagerness to have a long-term relationship and outline the benefits they can expect from your brand. It may not be something you know they want, but it’s a good way to introduce them to what they might end up liking.

  1. Include a call to action (CTA) and state them clearly

There is no better way to state the goal of your cold email than including a call to action (CTA). This refers to a statement telling the recipient what to do to get what you are offering. It includes signing up so they don’t miss out on great deals or clicking on a link to find out more about what you’re offering. 

The CTA must be aligned with your cold email's objective to ensure a high conversion rate. Leaving it out will end up in an email that feels incomplete because your reader will be left pondering whether or not to reply or browse through your services. Giving a CTA not only gives them actionable instruction but also a logical direction.

  1. Schedule your emails and follow-ups 

It’s important to remember that a cold email is only the first message you’re sending to a potential customer/client, not the only one. Regular follow-ups and more updates or responses to their replies are necessary if they ever send one back. Otherwise, this email marketing lead will remain cold.

On top of that, the infrequency of follow-up messages will also deduct your email sender's reputation. If that happens, you will lose that opportunity forever and have to find new cold leads. However, don’t be too aggressive with follow-up emails, too, because frequency can mistake you for a spam sender. 

The best way to operate follow-up emails is to set a strategic schedule. Make it a regular action with respectable time between each one. Set the schedule on days of the week when they’re most likely to see it. Most people check their personal emails on the weekends or at night on weekdays, so these are great slots to time your messages. 

  1. Follow a strategy on how to conduct follow-up emails

The best part about making a strategy for your follow-up emails is that there are software tools to help you pull them off. Find ones that allow you to schedule messages on specific days of the week. Also, consider installing one that can respond to replies immediately with a response dependent on their behaviour from your cold email. 

However, remember to throttle your emails between responses. Adding intervals will make your automated emails feel more natural rather than machine-generated. It’s also good to give the client a short break from your brand for a while and then re-engage them with a well-considered follow-up response. 

  1. Take the time to conduct A/B testing

The most important tip on this list is one that would take time and resources and could lose some leads. Essentially, A/B testing is about making two variations of your cold email drafts and then comparing their results. The drafts can contain the same offers but deliver them in different ways, from subject line to content structure.

To do this, you must prepare two lists of potential customers/clients. Each can be 10% to 15% of your full list of prospects and don’t go over. Proceed to send your email variations to their respective lists. Keep track of each message to compare their email reputation, click rate, and conversion rate. 

Label these variations as A and B then see which one is the most successful in grabbing attention. Refine the more successful version of the test and use that as the basis for your real cold email campaign. You can settle with the first cold email or test variations of follow-up email strategies, as well. All of this is to strengthen your marketing strategy moving forward. 


Work with QWERTYLABS for the best email deliverability result

QWERTYLABS excels in all forms of digital marketing. Contact us for more information about our services, or read our blogs to learn more insights and strategies to use in your campaign. It’s better to form a partnership with an experienced team like us at QWERTYLABS because dedicating time and resources to handling your marketing plans on your own is risky. 

With us as your partner, you can rest assured that no opportunities will slip through the cracks. We specialise in content creation, SEO, and backlink building for casino brands, as well as ensuring that your marketing efforts are seamlessly integrated for maximum impact. Build meaningful bonds with your customers with expert help from QWERTYLABS!

Frequently asked questions

Here are frequently asked questions about cold email marketing:

Is cold emailing effective?

Yes. Cold emailing can be highly effective when your brand and its services align with the target recipient’s needs. The objective is to attract a potential customer and build rapport, and cold emailing is the most effective strategy for the job. 

How to do cold emails to help with your brand reputation?

The manner in which you convey this message also helps set your brand’s cadence. It leaves an impression on the recipient that sets the tone for your brand while also affecting how the ISP algorithm rates your IP or domain. Providing a follow-up email also reassures your client that you are still engaged with them, giving them the feeling that you truly care about their concerns. 

How to follow up with a client without being pushy?

One big mistake you must avoid at all costs is being too pushy, which happens when you send emails almost nonstop. This can come off as desperate from the recipient's perspective, and it can be marked as spam according to ISPs’ metrics on IP reputation. Add intervals between emails to avoid being too pushy while adding cadence to your brand. 

Why is A/B testing important in cold email campaigns, and what elements should be tested?

Testing A and B variations of your email also allows you to adapt to changing trends. ISPs occasionally update their algorithms so the standards for what’s considered spam or not can also change. A/B testing is the perfect way to make sure of this with minimal impact on your sender's reputation. 

How can I build and maintain a high-quality email list for a cold email campaign?

All you need to do is ensure that this email list consists of people who show interest in products/services that your brand offers. For example, if you’re running a casino, it’s better to focus on people who are searching for gambling websites on Google. 


Strengthen your brand with AI reputation management tools

Effective brand reputation management and improvement are crucial in the fast-paced digital landscape. This process has become easier thanks to the latest advancements in artificial intelligence. With the vast amount of data available online, maximising the power of AI to sort through them to improve your brand image is a game-changer.

AI reputation management for online casinos can be used to monitor, analyse, and tactically improve brand image. If you’re looking to navigate the twists and turns of the digital world and find out how AI can enhance your efforts, read more about it at QWERTYLABS.

What are AI tools for reputation management?

AI-powered tools have changed how brands manage their image in the digital era. These powerful tools help enhance reputation management efforts, such as monitoring and analysing various aspects of brand perception. 

One key area where tools like AI for reputation management excel is in online reviews. AI tools can analyse and process large volumes of reviews, fishing out helpful insights and sentiment analysis. It can help you collect customer feedback at scale, identify patterns, and uncover areas for improvement. As a result, you can swiftly address customer concerns, respond to feedback, and strengthen your overall online image. 

Overall, technology like AI tools streamline the process of understanding your customers’ opinions. You can use it to tailor your products, services, and communication strategies to better meet customer expectations.

How AI-powered tools help reputation management

AI-powered tools are vital as they improve how brands monitor and enhance their online image. Here’s how these tools work for your reputation management:

Sentiment analysis

Sentiment analysis, a powerful AI-driven technique, allows businesses to gain insight into public perception. This is used to track and analyse opinions expressed across social media platforms, direct customer feedback, and more.

By gaining knowledge of customer opinions towards your brand, products, or campaigns, you can identify areas of strength and weakness and adapt new image management methods accordingly.

Further, this will help you segment your audience based on their choices and expectations. This can facilitate tailored messages and customised offers that resonate with your target market.

Predictive analytics

Fusing predictive analytics into reputation management software enables brands to anticipate patterns and prevent challenges. Once you analyse previous data and user behaviour, you can identify issues before they materialise. This will allow for timely intervention and risk mitigation. This proactive approach is useful for maintaining a positive trajectory and protecting your brand image and customer trust.

Customised content creation

With AI-powered tools, you can create engaging and relevant content tailored to your target audience. You can use AI to generate content ideas or improve existing content so it aligns with your brand values, personality and voice. This allows you to increase your online presence while building trust with your customers, partners and stakeholders.

Further, AI-powered content creation can improve content for search engine optimisation (SEO), readability, and conversion, enhancing the overall impact of your marketing efforts.

Crisis management

When it comes to crisis management, AI-powered tools allow you to detect potential problems, resolve them quickly, and protect your brand image. These tools monitor various channels for dissatisfaction, disputes, or negative responses among users.

Providing real-time alerts will help you address issues swiftly, such as providing your customers with solutions, apologies, or explanations. Additionally, AI tools help counter false information or claims, ensuring that accurate details are spread during times of crisis.

AI-driven customer service and support

AI-based customer service and support, such as chatbots and other AI tools, streamline the process of responding to user queries and feedback. These tools can automate responses aligned with the brand's voice and values to provide prompt and accurate help.

Tools like chatbots can also handle many customer engagements, ensuring every query receives a timely response. This can build a strong image by showing promptness, efficiency, and a commitment to customer contentment.

Trend analysis

In trend analysis, reputation management AI tools use machine learning to discover patterns, variances, and anomalies in large datasets. By monitoring marketing trends, customer behaviour, industry news, and your competitor’s actions, you can stay ahead and see new opportunities and risks.

Trend analysis can highlight changes in customer interest, industry dynamics, and market demands, allowing you to adapt your approach accordingly. With AI-powered trend analysis, you can optimise your decision-making, capitalise on trends, and preserve a competitive edge.

Changing data into insights

AI empowers brands to transform large volumes of data into usable insights. With AI-powered data analysis tools, you can extract helpful ideas, trends, and patterns from customer feedback, reviews, and other data sources. These insights will aid you in spotting areas for improvement.

Customised engagement and image enhancement

AI-powered chatbots have transformed customer engagements by giving instant and tailored responses to inquiries, greatly boosting the overall customer experience. These virtual assistants greatly enhance image enhancement by promptly and efficiently dealing with customer concerns.

Through continuous learning, chatbots become more adept at handling various scenarios. This ensures an engagement that positively shapes and maintains a strong online image.

Competitor analysis with AI

AI extends its impact on online image control by including comprehensive competitor analysis. These tools excel at tracking and assessing rivals' online reputations, providing insights about their strengths and weaknesses.

This allows you to inspect your brand performance against industry rivals and create plans to bolster your image. Further, AI facilitates the identification of gaps in rivals’ online presence, offering a strategic edge.


Strengthen your brand with AI-powered tools with QWERTYLABS

AI is a tool with a profound impact on reputation management. With innovative approaches to improve brand image like AI, you can use them to navigate the dynamic digital world and safeguard your online brand image. You can develop reputation management strategies through AI to maintain a positive brand image.

To unlock the full potential of AI and propel your brand to new heights, contact us at QWERTYLABS. As a leading digital marketing company, we offer a range of services designed to help you stay ahead in the evolving digital landscape. Let our expertise and solutions assist you today in maximising the benefits of AI and achieving your reputation goals.

Frequently asked questions (FAQs)

How to use AI for reputation management?

AI can be used for reputation management. AI-powered tools can monitor online mentions, analyse customer opinions, and track brand image. With it, your brand can foresee and address any reputation risks and make data-based decisions to strengthen your brand image.

Can AI tools effectively handle crisis management in the digital space?

Yes, AI tools can effectively manage crisis management in the digital space. AI-powered tools can monitor online narratives in real time, identify crises or negative events, and provide instant alerts to brands.

They can also assist in opinion analysis, allowing you to grasp public opinion and respond promptly. This can reduce the impact of crises and protect your brand image.

How do AI-powered tools analyse and manage online sentiments?

AI-powered tools analyse and manage online sentiments by using machine learning algorithms and natural language processing (NLP) techniques. These tools can scan and analyse vast amounts of online data, such as social media posts, customer reviews, and public comments, to determine the ideas behind them.

By filtering it as positive, negative, or neutral, you can gain insights into public opinion and take the right actions to manage your online image.

In what ways does AI-driven customer service contribute to positive customer experiences?

AI-based customer service contributes to positive customer experiences by giving prompt and accurate help through chatbots and AI tools. These tools can handle a large volume of customer queries, ensuring timely responses and efficient problem solutions.

Through offering needed support, AI-based customer service enhances customer satisfaction, strengthens brand loyalty, and contributes to positive brand experiences.

Can AI tools help in brand and reputation tracking?

Yes. Once you use AI algorithms, you can instantly monitor and analyse online mentions, reviews and social media conversations related to your brand. This will help you stay informed about your brand's online image and quickly address any issues that may arise.


Social Media Days: Why it can help you grow your brand

Thinking of new social media content for your business and stay relevant online? Luckily, there are social media holidays you can incorporate as your digital marketing strategy. It’s a fun way to connect and engage with your brand’s new and existing followers to expand your reach. 

There are a plethora of social media holidays worldwide you can use to share unique content. From International Cat Day and Pizza Day to Chinese New Year, these observances might not be vital to you, but they can engage your target audience. 

Don’t miss the chance to boost your business using social media holidays! Check out the holidays relevant to your brand that are worth adding to your social media calendars. Discover more about social media holidays and why your brand needs them here at QWERTYLABS.

What are Social Media Days?


Have you seen pizza chains' posts about celebrating Pizza Day? Some even include discounts on their pizza flavours to celebrate this special day. It’s their way of using social media holidays on their brand. 

Social media holidays are special days or events celebrated and shared on social media sites, like Facebook, X (formerly Twitter) and Instagram. These are informal celebrations created by individuals, organisations, influencers, or communities to promote specific causes, engage users or have fun online. However, some other brands use national holidays.

Brands using social media holidays on their posts often involve followers sharing content related to a particular event or topic. Some brands engage followers by sharing their experiences regarding the said event. Social media holidays have gained popularity through the power of the online community and the desire to create and share content, no matter the topic or cause. One way brands make the most of this event is by using ‘hashtags’ to cater to wider audiences.

Here are some popular examples of social media holidays:


Leveraging Social Media Days in digital campaigns 

Maintaining your social presence on networking sites is a great way to influence a wider audience and extend your brand’s reach. While it’s tricky to produce content daily, social media holidays are your companion for your marketing campaigns. Each holiday has its purpose, offering many ways to promote your brand. 

Giant businesses and brands give importance to this strategy, as it benefits your brand in various ways, including brand awareness, increased engagement and community building.

Know more about the importance of social media holidays below:    

  1. Community building

Some big brands recognise social media holidays as a great tool for fostering engagement and cultivating a community within their audience. It attracts audiences to participate in the post, strengthening the brand’s connection to its followers. The examples above show that most social media holidays are about specific values, causes, or interests.

  1. Promote conversation

In connection with the previous point, social media holidays offer unique opportunities for engagement, encouraging followers to participate in discussions, share content and interact with one another. Participating in conversations around specific themes or events helps create a stronger bond with followers.

  1. Achieve marketing objectives

Attain your brand’s objectives easily through the use of social media holidays. Each brand has its purpose, and not all social media holidays can be an advantage to your brand. If it’s unrelated to your brand, it’s better if you don’t use it, as it won’t help you achieve your objectives. 

For instance, you have a pet food store online and aim to sell them out faster in April. Use National Pet Day (celebrated on April 11) as your strategy to market your pet food. You can also offer promos like discounts to entice buyers. Through this, it can help you achieve your goals faster. 

  1. Expanding brand visibility

Reach wider audiences through the use of social media holidays. As mentioned earlier, each brand has its purpose, so research and identify social media holidays that align with your industry and target audience. Choose one that resonates with your values, message, and followers. Additionally, using hashtags and emojis can help you enhance your brand visibility.

Use hashtags

Hashtags have been a staple on social media ever since X (formerly Twitter) introduced it. Using hashtags in your posts acts as a strategic ‘tag,’ boosting the reach of your content on social media platforms. Even users who aren’t following your page can see your posts. 

Step up your game by creating a hashtag aligned with your chosen social media holiday. For inspiration, you can look for popular and relevant hashtags associated with the social media holiday.

  1. Extend brand awareness

When your visibility reaches wider audiences, more people are aware of your brand, affecting your brand awareness. Since many people now know about your brand, it’s time to connect with them and create a positive influence using social media holidays. Use a social media holiday calendar to track the events you need, as it can help you have a consistent posting schedule. Take the chance and do regular updates for your brand to remain visible.  

  1. Showcase brand personality 

Don’t forget to show your brand’s personality by doing regular updates, which shows how different your brand is from others. You can do this by creating visually appealing content that reflects your brand’s personality and incorporating the theme of the social media holiday. 

You can use various colours, stunning graphics and eye-catching imagery that align with your brand's identity. Moreover, inject humour and playfulness into your content to authenticate your brand identity throughout the celebrations.


How to create a Social Media Calendar


There are a lot of social media holidays, and selecting one for your content creation can feel overwhelming. Moreover, you need something to help you track your social media posting. That's where a social media content calendar comes in handy. 

What is a social media calendar?

Social media calendars are a strategic tool for influencers, brands, and organisations to plan, organise and schedule content across various social media platforms. This acts as a timetable for your upcoming posts, so you stay updated with your plans. It includes the day and time of your posting on a platform and the theme, text, tools, images, hashtags and keywords. You can do this in a spreadsheet or digital calendar to make it easier. 

Various brands use social media calendars not just to help them plan and track their content. It also offers other various benefits to your brand’s visibility, such as:


Ensure a consistent and regular posting schedule to maintain audience engagement. A social media calendar helps you plan and organise your content, ensuring a steady stream of posts.


Streamline your content creation and publishing process through a social media holiday calendar. Planning with this calendar helps you allocate time efficiently, as you can schedule posts during peak engagement without constant real-time posting.

Prevention of overlapping campaigns 

Prevent conflicts or overlaps of content during simultaneous campaigns or events using this tool. You can strategically plan content to avoid overlapping messages and ensure a cohesive brand image.

How to do it

Here’s how to create a social media calendar to help you with your social media posting:

  1. Set your objectives

Define your social media goals and objectives. Are you aiming for increased brand awareness, engagement, lead generation, or sales? Clearly outlining your objectives will guide you in your content creation strategy.

  1. Conduct a social media audit 

A social media audit checks your accounts, how many people you reach, how your followers are growing, and how engaged they are. In this step, look at your current social media presence. See which posts worked well before and find areas to improve. It helps to know more about what your audience likes, what they do, and what they expect. 

Moreover, it gives important clues about how they interact with your posts. Checking your social media channels also helps you see how your competitors are doing on social media and what trends and tools you should be aware of.

In summary, you have to do the following:

  1. Choose your social media platforms

After finishing your audit, it's time to apply your research. The audit helps you see what's working well and which platforms your audience prefers. Select the social media platforms that align with your business and where your target audience is most active. Also, choose which is more likely to achieve your marketing goals.

When selecting a platform, take into account your target audience. For example, your target audience is Generation Z, individuals born from the mid-to-late 1990s to early 2010s, and you pick Facebook and Instagram as your platforms. Then, you find out the results aren’t that good on both platforms since this generation doesn’t often use these two. 

When trying to connect with Gen Z, you should use TikTok instead. Data shows that 60% of TikTok users are from Gen Z. That’s why shifting your marketing strategy to this platform can bring better results.

  1. Plan the content you'll post

After picking your social media platforms, it's time to think about what to post. Use your social audit to produce content that your audience will like. These days, people enjoy content that's funny and relatable. So, diversify your content types to keep your audience engaged. Consider using a mix of text posts, images, videos, infographics, and user-generated content. 

You should also use trending music from that platform. Platforms like TikTok and Instagram have features where you can see other posts based on the music you use. However, be wise and don’t forget to align content types with your brand identity.

  1. Decide what your calendar should include

Decide what to include in your social media content calendar. The most important are:


Strategies for optimising your social media calendars 


Here are some strategies you can follow on how you can successfully use social media calendars for your content planning:

Follow content thematic planning

Organise and structure your content strategy around specific themes or topics. Instead of creating disconnected or random posts, you should plan your content strategically with overarching themes. It could be based on seasons, events, campaigns, or other relevant subjects. 

You aim to create a cohesive and meaningful narrative that resonates with your audience, reinforces your brand identity, and supports your marketing objectives. Thematic planning helps bring consistency to your content, making it more engaging and purposeful for your audience.

Ensure timing and frequency

The time and how often you post are crucial in a social media calendar, influencing the effectiveness of your content strategy.



Responsive posting

Besides the time and the frequency of posting, you should also prioritise being responsive. It’s how your brand can adapt and react to real-time events, trends, and audience interactions. So plan the following:

Schedule in advance

Post your content on time by scheduling them ahead, as it’s a great way to ensure your audience sees them at the best optimal moment. You can do this by automating your posts, which saves you time since you already have your content ready for posting. Most social media platforms feature automated or scheduled posting, so you don’t have to worry about manually posting your content daily.

Review content calendar regularly

To make the most of your social media calendar, analyse and review it regularly. Find loopholes and areas that need to improve. Also, analyse the performance of your post for patterns and trends. After reviewing, adjust your social media calendar based on your findings so your strategies and contents are new and engaging for your target audience.

Streamline your brand’s content creation with QWERTYLABS

Using social media holidays for your digital marketing and calendars for posting might be challenging for you. Fortunately, you’re in good hands at QWERTYLABS. As a leading content solutions provider, we are an expert in content creation and brand protection. We help clients achieve their business objectives and generate leads through optimising their content. 

Boost your brand using social media holidays

Shape and enhance your brand’s identity in today's dynamic market through social media days and calendars. Incorporating these into a brand's strategy allows for diverse content creation. It keeps your content fresh, interesting, and aligned with trending topics. Rest assured that a social media calendar can help you plan your posts. 

Remember that in the online world, it's all about authenticity, adapting to trends, and consistently delivering content that resonates with the target audience. Resonate with your audience with QWERTYLABS and Contact us today!

Frequently Asked Questions (FAQs)

What is a social media day?

Social media holidays are special days or events celebrated and shared on social media sites. People use it to promote specific causes, engage users or have fun online.

How can social media days help my brand adapt to changes in the digital landscape?

Social media holidays can be your best friend for your marketing campaigns. Each holiday has its purpose, offering many ways to promote your brand, such as:

How can Social Media Days enhance brand visibility?

It provides opportunities for increased engagement, audience connection, and participation in trending conversations. One of the best examples is through the hashtags. Many Social Media Days come with popular and trending hashtags. Incorporating these into your posts makes your content discoverable to a broader audience.


Reputation management strategies for your business in 2024

Maintaining a positive brand image plays a pivotal role in your brand’s credibility and driving customers to your business. It’s a dynamic brand protection process involving different approaches that can be difficult to navigate but effective when done right. However, it has become a challenging task to accomplish in the digital age.

If you want to improve your brand’s reputation and online presence, QWERTYLABS can help you undertake these challenging tasks. With our help, you can gain insight into reputation management and the latest online reputation management trends you should follow and apply to your brand. 

What is reputation management?


Reputation management is the practice of ensuring your company keeps a positive public perception. Its main purpose is to monitor all aspects of your establishment to remain marketable to the public, your customers, and stakeholders. When it comes to reputation management, it’s important to ensure all areas, including personal and organisational, are safe. In recent years, (ORM) Online Reputation Management has been an added focus since social media shifts the dynamics between a business and the public. To give you more insight, let’s dive into the factors you should prioritise when it comes to reputation management:

Brand perception

Brand perception refers to how the public identifies your business. It’s the biggest factor in how your target audience decides whether to access your services. When it comes to brand perception, you must align your image to the wants and needs of your target audience.

Online Reputation

Nowadays, keeping your company’s online reputation positive is one of the most vital aspects of remaining profitable. Since the internet promotes connectivity and accessibility, the public can easily learn about your company with a quick Google search. That’s why using proven strategies to maintain a positive brand image online is crucial.

Customer perception

Customer perception refers to how your consumers perceive your image. Their opinion of your products or services determines whether they will purchase from you.


When people are exposed to your brand, sharing their experience with other potential customers is common. This occurs regardless of whether their impression is positive or negative. With this knowledge, it’s important always to treat your customers with respect and leave them with a positive impression so they spread good things about your brand.


What is brand reputation management?

Managing brand reputation is an integral part of overall reputation management, as this process is largely focused on maintaining your brand value through positive public representation. There are various factors to consider when preserving a good brand image. However, online brand reputation has become crucial as the business landscape relies on the internet. 

Trending topic 1: Online brand monitoring


Your brand’s online presence is vital to maintaining a good reputation among your audience. That’s why it’s important to continuously monitor your online presence through observation, analysis, and proper management. When it comes to online brand monitoring, you can protect your brand’s image by consistently checking your content, tracking social media interactions, online reviews, search engine results, and more. 

Benefits of tracking and managing online reputation

Building customer trust

By monitoring your online reputation, you can better understand how your target audience perceives your brand. This is because you can interact with them and correct any misconceptions they may have. Doing so is the key to building trust, opening the opportunity for you to convert your audience into customers. 

Identifying opportunities

With the help of the internet, you can now gain first-hand knowledge of how your audience perceives your brand. That means you can gain insight into their opinion of your brand, including what they think is lacking. You can learn directly from your audience and identify what you need to improve. Making the right adjustments will help you improve your brand’s image and service availability.

Reputation repair

If your brand’s reputation is negative in the public eye, the internet is a tool that can help you repair it. Listen to your customers and address their concerns properly. You can also use your brand’s social media channels to respond to the issues.

Tools and strategies for monitoring mentions, reviews, and social media conversions

Social media listening tools

Social media listening tools, more commonly known as monitoring tools, are software for tracking and analysing social media platforms regarding your brand. You can input specific keywords for your business, products, services, and more.

Google Alerts

Google has a free tool called ‘Google Alerts’, which also helps you monitor the web related to your brand. Aside from the general brand monitoring tools, it’s also a good resource for competitor analysis, tracking industry trends, getting customer feedback, and overall market research.

Review monitoring platforms

Review monitoring platforms connect brands and consumers by allowing customers to review your products or services. You can check these reviews to determine your consumer’s positive and negative feedback, which can help you adjust your products and services. 


Trending topic 2: Online review management

Online review management is crucial for a business to gain insight into customer experience. These serve as social proof of what your customers like and dislike about your business. Aside from monitoring the reviews to know your online reputation, you should also respond to them to show gratitude and address customers' concerns. 

Developing strategies for managing online reviews effectively

The main strategy for online review management is to maintain an open line of communication with your customers. That means being responsive to the praise and criticism you receive from consumers. When doing so, it’s also important to be timely and amiable. Respond with respect and make sure to address the concerns highlighted by the reviewer. This is important so that future readers who will read the review can see your response.

Tips for handling negative reviews professionally and constructively

When it comes to any kind of business, it’s normal to come across bad reviews occasionally. However, it is important to treat it with a constructive mindset and be professional when responding.

As you construct your reply to the review, be transparent and empathetic by acknowledging the concerns raised and offering solutions. Regardless of how bad the review's tone is, take the necessary steps to ensure no other customers will face the same concerns.

Encouraging and leveraging positive reviews to enhance reputation

When you receive positive feedback from satisfied customers, use it to drive more people to your business. You can follow up with these reviewers, requesting official statements, asking them to participate in social media campaigns, or more.

Trending topic 3: Content creation and promotion

Keep your target audience updated on your services and show your industry expertise by producing consistent online content. Publishing high-quality content showcases your credibility, ensuring your audience that you’re an expert in your field.

Developing an effective content strategy to showcase expertise, authority, and positive aspects

Publishing content centred on your area of expertise shows your audience that you’re an authority in the industry. By offering them knowledge on related topics, they’re more likely to trust you when they need your product or service.

Techniques for engaging and appealing content creation

The content you create must be well-rounded and beneficial to your target audience. To ensure this, you must understand their needs to better appeal to them. Additionally, make sure to apply the following:

Utilising various channels and platforms to promote content and enhance reputation

When creating content for online consumption, you should maximise the opportunity of reaching as many of your audience as possible. You can do this by using social media tools to your advantage. This includes:

Trending topic 4: Strong PR programme

As a business, you need a proper representation for public relations. With the right strategy, you can produce polished media content, press releases, and more to improve brand perception.

Trending topic 5: Search Engine Optimisation (SEO)

Nowadays, people can find almost any required information by inputting queries on a search engine. The same applies to potential customers looking for products or services like yours. To ensure they can find you, you need to optimise your content for search engines.

Some of the best ways to do this is to conduct keyword research and optimise website content. You should also consider link building which helps increase your search result ranking, visibility, traffic, and more.


Trending topic 6: Customer relationship management


Customer Relationship Management (CRM) uses technologies and strategies to connect with potential customers. The main focus here is to analyse and manage your interactions with the public to build a strong relationship with your consumer in real time and promote transparency to maintain a positive image.

Providing excellent service and personalised interactions with the right tools

Customer service is pivotal in maintaining a good brand reputation as a business. However, this can be difficult unless you have enough manpower. Providing your current and potential consumers with good service can be improved using CRM tools, as you can generate sales, marketing, and customer support automation. These guarantees that your customers have consistent access to your services even when you’re not physically available.

Resolving customer issues promptly and satisfactorily

By developing a proper CRM system, you’ll have easy access to the relevant information that can help solve consumer problems. A good example is customer service automation, which answers your consumer’s general queries.

Generating positive word-of-mouth through exceptional customer experience

Since CRM is focused on creating a positive consumer experience, it’s a good strategy for improving word-of-mouth marketing. Since it covers marketing, sales, and customer support, you can guarantee that your potential customers will have a positive experience with your business. As such, they’ll share this information and promote your business on your behalf.

Trending topic 7: Crisis management

Building a business requires hard work, focus, and money to maximise success. However, even if your business is going well, it’s important to be prepared for the worst, which is where crisis management comes into play. 

You need to take preventive measures to prepare you for any issue that can arise in your business. This can be done by creating a crisis management plan covering all the problems you foresee. Additionally, you should actively engage with your consumers to see if there are other issues you must prepare for.

Trending topic 8: Maximising artificial intelligence

At the start of 2023, artificial intelligence (AI) became prominent across all industries. This is expected to continue in 2024 and beyond, especially since AI tools have proven useful in streamlining various business processes. 

Various brands use this tool to automate customer service response, data analytics gathering, quality checking, and more. Take advantage of its benefits to improve your services and promote a positive customer experience.


Learn how to improve brand reputation with QWERTYLABS

Utilising the latest trends in reputation management is an indispensable task to help promote your brand. In this digital age, where new information can spread anytime, it’s even more crucial to be hands-on with your brand reputation management.

As we’ve highlighted, various ways exist to maintain a positive brand image. However, one of the most challenging strategies is generating consistent content for your audience. This is an aspect that QWERTYLABS can help you with. With our extensive SEO and digital marketing knowledge, we’re well-equipped to provide you with the right content strategy. 

Contact us today to learn more about the services we provide.

Frequently Asked Questions (FAQs)

Why use online reputation management for your business?

Online reputation management plays a pivotal role in influencing positive public perception. This is necessary to market your products or services and drive potential customers to your business.

Who is responsible for reputation management?

There are various departments within a business that participate in reputation management. Some key departments include the marketing team, public relations teams, and top management personnel.

What are the types of online reputation management?

There are various aspects of online reputation management, including social media management, content creation, email marketing, and more. 

What are the latest trends in content planning for enhancing digital presence and reputation?

The latest trends in terms of online content planning for positive digital presence include:

What are the ethical considerations in content planning, especially in the context of online reputation management?

Regarding content marketing, it’s crucial to maintain transparency, accuracy, fairness, inclusivity and more. These factors are crucial in maintaining a good public image to build trust with your audience.


Online brand protection and marketing trends in 2024

In the fast-paced and ever-expanding digital market, brand protection has become paramount for businesses seeking to thrive online. As the digital realm continues to evolve, businesses must stay ahead of the curve, safeguarding their reputation and customer trust.

If your business is just starting, you might ask yourself, ‘What is brand protection?’. In this overview, we cover everything you need to know to protect your brand and ways of brand protection to help you keep your brand safe from the start. QWERTYLABS can help you navigate the complex world of online threats. Gain valuable insights and stay informed about the strategies and technologies to strengthen your brand's online presence.

What are the innovative technologies for brand protection?

Explore the latest trends in digital security and discover innovative technologies revolutionising brand protection. By leveraging these powerful tools, you can combat emerging threats and ensure the security of your brand:

Online brand reputation management

In the digital era, brand reputation is highly influenced by online conversations and reviews. With the help of online brand reputation management tools, you can monitor and analyse online mentions, reviews, and social media discussions related to your brand. By actively managing your online reputation, you can swiftly identify and address negative sentiments, respond to customer feedback, and save your brand image from potential damage.

Counterfeit and piracy prevention

Counterfeit and piracy prevention technologies employ advanced authentication and verification methods to detect and prevent the distribution of counterfeit goods. These technologies can include holograms, unique identifiers, or track-and-trace systems that allow brands and consumers to verify product authenticity. By implementing robust anti-counterfeiting measures, you can protect your brand’s customers from substandard or dangerous counterfeit products.

Influencer marketing and brand endorsements

Influencer marketing is one of the most popular marketing tools today, and brands need to ensure that their endorsements are genuine and aligned with their brand values. Verification technologies, such as social media analytics and monitoring tools, help brands identify fake influencers, detect fraudulent endorsements, and ensure transparency in influencer partnerships. Considering an influencer’s impact on their audience, it’s important to protect your brand reputation by maintaining authenticity and trust. 

Blockchain technology

Blockchain technology is crucial in brand protection by providing transparency and immutability. Through a decentralised and distributed ledger, you can establish tamper-proof records, allowing your customers to verify the authenticity and origin of your brand. This technology also allows quick detection and elimination of counterfeit goods by tracking the movement of products across the supply chain.

Machine learning

Machine learning complements AI technology by continuously allowing systems to learn and adapt to emerging threats. By analysing patterns and historical data, machine learning models can detect evolving counterfeiting techniques, fraudulent behaviour, or brand infringement. This technology allows brands to stay ahead of counterfeiters and protect their intellectual property, products, and reputation.

Digital watermarking

Digital watermarking involves embedding invisible markers into digital content or product packaging to verify authenticity and track distribution channels. These unique identifiers can be used to trace the origin of counterfeit goods, gather evidence for legal actions, and deter unauthorised replication. Digital watermarking technology helps brands protect their intellectual property, prevent forging, and maintain brand integrity.


Brand protection strategies in 2024: How to protect your brand


Brand protection strategies encompass a variety of tactics designed to protect brands in the digital market. To safeguard your brand in the dynamic landscape in 2024, here are some of the key strategies that can equip you:

Reassess your company's tolerance for risk

Regularly reassessing your company's tolerance for risk allows you to identify potential vulnerabilities and gaps in brand protection. This evaluation helps develop risk mitigation strategies and allocate resources accordingly.

Align budgets strategically

Make sure to allocate budget resources strategically to support your brand protection initiatives. This includes investing in technology, personnel, partnerships, and legal services to avoid and combat counterfeiting and brand infringement effectively.

Reevaluate existing vendors

Regularly evaluate and assess the performance of existing brand protection vendors. This ensures that you work with the most effective and efficient partners who can provide the necessary tools, services, and expertise to protect your brand.

Refine key performance indicators (KPIs)

Establish and refine key performance indicators to measure the effectiveness of brand protection efforts. This includes monitoring metrics such as the number of counterfeit take-downs, reduction in brand infringement instances, customer sentiment, and revenue impact.

Engage brand protection councils

Join industry-specific brand protection councils or organisations to collaborate with peers, share best practices, and stay updated on emerging threats and solutions. Engage in these forums to learn from others' experiences and gain valuable insights to enhance your brand protection strategies.

Proactive monitoring and enforcement

Implementing proactive monitoring tools allows you to detect unauthorised use of brand assets, counterfeit products, or brand infringement in real time. By actively monitoring online platforms, social media, e-commerce sites, and marketplaces, you can identify and address potential threats promptly. Enforcement actions like sending take-down notices, cease and desist letters, and pursuing legal action when necessary help you protect your brand integrity and discourage infringers.

Intellectual property protection

Developing a comprehensive intellectual property strategy involves registering trademarks, patents, copyrights, and design rights to establish legal rights and avenues for enforcement. Regularly reviewing and updating the IP portfolio ensures continuous protection and the ability to take legal action against fraud.


Online brand protection softwares

Online brand protection software is a platform with comprehensive solutions that help businesses safeguard their brand assets and intellectual property online. These powerful brand protection tools provide a range of functionalities, such as monitoring online platforms, social media channels, e-commerce sites, and marketplaces for brand infringement, counterfeiting, and unauthorised use of brand assets.

Here are some online brand protection software you can leverage to detect and mitigate potential risks in your brand proactively:

Marketing trends in 2024 you should know


Marketing trends continuously evolve due to consumer demands and emerging opportunities in the digital landscape. In 2024, marketers are expected to focus on personalised experiences, maximising the advancement of technologies such as artificial intelligence (AI) and automation. With a growing emphasis on data-driven strategies, brands will prioritise customer-centricity, omnichannel marketing, and ethical practices to stay competitive in the transitional marketing landscape.

Here are some of the online marketing trends to be expected in 2024:

Conversational marketing and AI-driven interactions

In 2024, conversational marketing takes centre stage as brands utilise AI-powered chatbots and virtual assistants to engage with customers in real time. These intelligent interactions provide immediate responses and personalised experiences, boosting customer satisfaction and driving conversions.

Virtual Reality (VR) and Augmented Reality (AR) Integration

Marketers are embracing VR and AR to create immersive brand experiences. From virtual showrooms to interactive AR apps, these technologies allow brands to engage customers in unique and captivating ways, blurring the boundaries between digital and physical realms.

Sustainability and ethical marketing

Consumers today value brands that demonstrate social and environmental responsibility. In response, marketers are highlighting sustainability initiatives and ethical practices. From eco-friendly packaging to fair trade sourcing, brands align with consumer values, showcasing their commitment to a better world while offering products and services.

Hyper-personalisation through big data and analytics

With access to vast amounts of consumer data, brands leverage advanced analytics to deliver hyper-personalised experiences. By analysing customer touchpoints, you can tailor content, product recommendations, and advertisements to individual preferences, creating highly targeted marketing strategies that resonate with your consumers.

Video marketing and short-form content dominance

Video marketing continues to thrive, fuelled by the popularity of short-form video platforms such as TikTok and YouTube shorts. Brands are utilising short-form videos not only for advertisements but also for storytelling, product launching, and customer testimonials as they capture the attention of modern audiences with limited attention spans.

Voice Search Optimisation

The rise of voice search is poised to significantly impact digital marketing in 2024. As smart speakers and voice assistants become increasingly prevalent, optimising content for voice search will be crucial. Marketers will focus on incorporating long-tail keywords, natural conversational phrases, and structured data to ensure their content ranks well in voice search results.

Furthermore, voice-activated advertising will continue growing, providing marketers fresh opportunities to engage with consumers. This trend underscores the importance of adapting marketing strategies to accommodate changing consumer search behaviours and preferences.

Influencer marketing 2.0

Influencer marketing is entering a new phase of evolution, and 2024 will witness significant changes in this realm. The emphasis will shift from macro-influencers with large followings to micro and nano-influencers with smaller yet highly engaged audiences. Relevant niche and authenticity will take precedence over mere follower counts. 

Furthermore, incorporating AI-driven solutions in influencer marketing will streamline the entire process, resulting in a more data-centric and efficient approach. This development acknowledges the significance of authentic relationships and utilises technology to establish more accurate and influential collaborations with influencers.

The Metaverse's expansion

The notion of the metaverse generates enthusiasm and anticipation in the digital realm. It encompasses a vast multiplayer digital domain where individuals can connect, explore, and partake in transactions. It represents not just a passing trend but a transformative shift in technology. Additionally, the metaverse offers significant potential, as its projected value is estimated to reach US$678.8 billion by 2030 and an expected user base of over 400 million.

Within this digital landscape, you can create immersive brand experiences, execute virtual product launches, and customise campaigns based on users' digital behaviours. The metaverse facilitates the formation of communities, thereby fostering heightened loyalty and engagement.


Importance of marketing in brand protection


Being able to integrate effective marketing practices is crucial for establishing a robust brand identity, effectively communicating value propositions, and fostering customer trust. This integration plays a pivotal role in brand protection by safeguarding and enhancing your brand reputation.

Here are more detailed reasons why marketing is essential for your brand protection:

Building Brand Awareness

Marketing allows you to create and increase brand awareness. You can strategically expose your brand to target audiences through various marketing channels such as advertising, social media, content marketing, and public relations. By consistently and effectively promoting the brand, marketing efforts increase consumers' visibility, recognition, and familiarity. This heightened brand awareness attracts potential customers and acts as a protective measure by making the brand more resilient to competitive threats.

Establishing brand reputation

Marketing is instrumental in shaping and establishing a positive brand reputation through messaging, storytelling, and brand positioning. Marketers can use all these to influence how customers and stakeholders perceive the brand. By consistently delivering on brand promises and providing exceptional customer experiences, marketing efforts contribute to building a reputation for reliability, quality, and trustworthiness. A strong brand reputation is a protective shield, and customers are more likely to choose your brand if they perceive it positively.

Monitoring and addressing brand threats

Effective marketing involves actively monitoring the market, industry trends, customer feedback, and competitive landscape. Stay vigilant so you can identify potential threats to your brand's reputation or market position. Consider checking negative customer reviews, emerging competitors, or shifts in consumer preferences. Doing these allows you to proactively address these threats, implement brand protection and reputation management strategies, refine marketing messaging, or launch targeted campaigns to counter competitive challenges.

Crisis management and damage control

Marketing is essential in managing and mitigating crises that may impact the brand's reputation. Effective marketing strategies and communication become crucial in the event of negative publicity, product recalls, or other detrimental incidents. Develop crisis management plans, establish clear messaging, and engage with stakeholders transparently and promptly.

Additionally, demonstrate accountability, address concerns, and provide accurate information to help minimise the impact of crises, protect your brand’s image, and rebuild trust among customers and stakeholders.

Brand differentiation and competitive advantage

Highlight your brand’s distinct qualities, features, or benefits through branding, positioning, and effective marketing campaigns to set it apart in the competitive market. Emphasise these differentiators through marketing efforts to create a competitive advantage and make it more challenging for competitors to replicate or overshadow your brand's offers. This differentiation is a protective measure by making it easier for customers to identify and choose the brand over alternatives.

Customer relationship management

Marketing contributes to building and nurturing strong relationships with customers. You can engage with your target audience by implementing customer-centric marketing strategies, allowing you to understand their needs and tailor offerings accordingly. This personalised approach fosters customer loyalty, advocacy, and long-term relationships. Moreover, customers with a positive relationship with the brand are likelier to remain loyal and defend the brand against negative perceptions or competitive threats.


Begin safeguarding your brand today with QWERYTLABS

In 2024, online brand protection will be more crucial than ever, and QWERTYLABS is at the forefront of helping businesses navigate this ever-expanding landscape. With the growing prevalence of digital platforms and the increasing importance of brand reputation, safeguarding your brand has become a top priority.

At QWERTYLABS, we specialise in helping businesses establish and market their brand online. Our team of experts understands the importance of a strong online presence today. Hence, we work diligently to ensure that your brand stands out and sustains its valuable services over time.

Take advantage of our brand protection services and strategies to maintain your brand’s strong online presence and thrive in the competitive market of the year 2024 and beyond. Partner with us today and take your brand to new heights!

Frequently Asked Questions (FAQs)

What are the key trends in brand protection for 2024?

Key brand protection trends in 2024 include AI integration for proactive monitoring, social media monitoring for reputation management, and the use of blockchain technology to combat counterfeiting.

How does brand protection work?

Brand protection involves strategies such as trademark registration, counterfeit monitoring, anti-piracy measures, and managing online presence through SEO and reputation management.

What role does cybersecurity play in brand protection?

Cybersecurity plays a crucial role in brand protection by ensuring the security of digital assets and customer data, protecting against data breaches, hacking, and online fraud, thus supporting brand protection efforts and mitigating reputation damage.


Image rights: How to protect your casino brand with trademarking

Using images is one of the most effective methods of communicating your brand with your audience. However, in the age of data protection, you have to safeguard your casino brand image by applying for copyright, trademark, or patent protection. Doing this makes your image or logo yours, preventing others from utilising it without permission.

If you have a new business and want to protect your casino brand, QWERTYLABS can assist you. Here, we will provide a basic overview of image rights and how to use, protect and profit from them.

What are image rights?


Image Rights law is the proprietary rights an individual has in their image and other unique characteristics associated with their personality. It prevents other people and unauthorised third parties from using an individual’s persona. This includes their name, nickname, picture, quote, signature and other indicia connected with a particular person or business entity. These rights are known in different jurisdictions by various names, including ‘rights of privacy' (UK), ‘rights of publicity' (USA) and ‘rights of personality' (Continental Europe). 

Image usage rights case samples: Why it’s necessary

To understand easily, here are sample cases regarding image usage rights. 

Oppo Kenya

In 2022, the Office of the Data Protection Commissioner in Kenya shocked the country when it issued a penalty notice against Oppo Kenya. It fined the company 5 million shillings for using someone's photograph commercially without their permission, prompting that individual to submit a complaint.

Kabianga University Kenya 

In another case, Kabianga University in Kenya received an order from the High Court to pay a person half a million shillings after it used their image without their consent. They accused the institution of using their image for marketing purposes and requesting donations from a local bank without their permission. These cases show the importance of being exceedingly cautious as a business when using someone else's image to promote or market your products. Having the person's permission in the photograph is crucial, lest you risk paying fines. 

You can do this by giving them a consent form to complete and sign. If it’s impossible, you can use copyright-free photos from the internet on sites like Shutterstock and Pexels.


Why are image rights important for a casino brand? 

A brand image is more than just a logo representing your company, product, or service. Companies usually link a brand image with costs and frills that add nothing to their existing product or service, so they don’t give importance to it. However, brand image is highly significant since it represents your brand's identity, especially if your business is an online casino.

Many online casinos have boomed throughout the years, and one reason is they create an identity different from others. So, if you want your casino brand to be famous worldwide, start with your brand image. Meanwhile, fake sites come with the growth of online casinos. These will use your picture for illegal activities that may damage your brand identity. So, make sure your casino properties have brand protection.

Here’s why they are crucial for your casino brand. 

Preserving brand identity

Making a solid first impression is critical in business. Consumers will form an opinion about your company and brand based on many aspects, including customer service, user interface, and more. Call it unnecessary, but these minor things serve as contact points between you and potential consumers. Here, appearance is everything; it defines who you are.

For example, look at Apple’s logo: a bitten apple. When you see this logo wherever you may be, you know that it’s the company Apple. Associated with its brand are its high-quality products., which shows its identity. Apple holds a trademark for the Apple logo, which it vigorously defends along with other trademarks. That’s why Apple has sued Fruit Union Suisse, a 111-year-old farmer's association that has used the apple (fruit) as its official logo. 

Preventing Trademark Infringement

Trademarks are vital for companies to stand out and be easily identified by customers. They also provide crucial safeguards against counterfeit merchants and products. While there are incidents of mistaken trademark infringement, infringements can occur when fake sellers intentionally dupe consumers into purchasing a product from a genuine brand. This harms both the customer and the brand. However, if you have an image rights contract, you can prevent this from happening.  

Preserving Intellectual Property (IP)

Photographs, drawings, and others are often protected as artistic works under copyright. This implies that if an entity wants to do anything, like replicate your brand image or share it on the internet, they will likely require your consent. The best way to preserve your intellectual property images is to register them with the government and assert your ownership rights. It prohibits fraudulent activity involving your company's name and brand.

Types of IP Infringement relevant to image rights


Intellectual property refers to mental creations such as designs, literary and creative works, inventions and logos. It is protected by law via patents, copyrights and trademarks, allowing artists to obtain recognition and financial advantages from their work.

To understand each IP variation, here are the guidelines to help you.

Trademark Infringement or unauthorised use of images

A trademark is a recognisable symbol, phrase, or emblem identifying a product or brand. It is solely given to a brand or company, meaning they own the trademark, and no one else can use or reproduce it. Unauthorised use of a registered brand will likely confuse customers about products or services' origin, association, or endorsement. It’s considered trademark infringement.

Copyright Infringement or replication

Authors and producers of original content have the sole right to use, copy, or replicate their work under copyright. A copyright violation occurs when an unauthorised person replicates all or part of an original work. 

Patent Infringement

A patent is a property right issued to an investor by a government body. The patent grants the creator sole ownership of the innovation. When someone uses, sells, or offers for sale a patented invention without the patent owner's consent, this is considered online patent infringement.


Trademark registration for casino brands


Registering a trademark for your casino brand name, logo, or distinctive marks is a big step that benefits your gaming platform by protecting its identity from misuse or theft. It grants you legal ownership and exclusive rights to use the mark nationwide. If anyone uses the logo without your permission, you can sue them. Aside from that, once your logo is registered in the US, you may register it in other nations. It means you can expand your casino brand into other markets.

How to register your casino brand’s trademark

Trademark registration might sound like a challenging task, but it has a simple process you can complete in just a few easy steps. Follow the steps below to gain legal ownership and exclusivity of your casino brand’s name, logo or image:

  1. Search the brand name on TESS

The first step is to look for the name of your brand in the federal database. It is to confirm that the name you want to trademark isn't already trademarked. 

You can do this via the United States Patent and Trademark Office’s (USPTO) Trademark Electronic Search System or TESS. Furthermore, you should look for similar names because your registration may be rejected if it’s too close to another name already registered in the same group.

  1. Apply your brand name

If your brand name is still available, it’s time to prepare your trademark application. You can file for a name already in commercial use or to utilise the name in the future.

Remember these ten components of trademark application:

  1. File for trademark

USPTO’s website provides the easiest and quickest way to apply for a trademark. Registering your company name online should take roughly 90 minutes. After submitting your application, the USPTO will provide you with a confirmation receipt and a serial number, which you may use to monitor the status of your application via the Trademark Status & Document Retrieval (TSDR) site.

  1. Claim your rights

Once your casino brand’s logo, name or image is registered with the USPTO, you can now have exclusive rights to use it within the approved usage and services. You can sue entities who use your name, logo or image without your consent. Remember that trademarks last 10 years. Ensure to renew your trademark in a decade.


Design and copyright protection for casino brands

Design rights are intellectual property rights that govern a product's visual appearance, including its pattern, colour, shape, material, texture and packaging. However, the design must be unique and not widely used. It should allow consumers to immediately recognise your brand based on its logo or other visual clues. A well-designed logo may boost brand awareness and help consumers recall and distinguish your business from rivals.

You can do this by hiring a talented graphic designer who can bring your brand to life via creative work consistent with your vision and appealing to your target audience. However, it is also crucial for designers to understand copyright in graphic design to prevent legal issues. In graphic design copyright, you can’t apply your ideas, systems, methods, names, titles and slogans for protection. However, the best strategy to prevent others from copying your work is by applying for a trademark.

Strategies for protecting a casino's brands images online


Even if your brand image, logo or other business marks are trademarked, entities or people might still use them without your permission. It can be annoying, but there are techniques or tools you can use to protect your casino’s brand image. 


A watermark is a translucent logo, or a short text overlaid on materials or photos for copyright or marketing purposes. Removing it from a picture or document is difficult. Thus, by watermarking your work, you may prevent people from using it and claiming credit for it.

Embedding digital rights management (DRM)

Digital rights management refers to using technology and systems to limit access to and use different digital assets and information. Instead of constantly monitoring the web for instances of your assets being used illegally, DRM software helps you prevent those assets from being misused in the first place. DRM ensures that no one will use your designed products, brand pictures, or other assets without your consent. 

Monitoring for unauthorised use

Monitoring how you and others utilise your brand identity and assets is another technique to avoid unauthorised usage. To keep track of any mentions or allusions to your brand, you may use tools like Google Alerts, social media listening, or trademark monitoring services. You may also perform frequent website audits, marketing materials, and goods to verify that they are consistent and compliant with your brand rules and standards.

Get licensing agreements

Copyright licensing agreements are crucial for protecting intellectual property for businesses. A licensing agreement is a contract between two parties (the licensor and the licensee) in which the licensor allows the licensee to use the licensor's brand name, trademark, patented technology, or ability to create and market items. The law protects your original work from unauthorised use and infringement, giving you the legal right to sue anyone who steals it.

Manage usage and licensing of casino brand images

Images are a powerful way to communicate with consumers and engage them with your brand. However, you've got to know the legal requirements and restrictions. Whether you use stock photos or custom imagery for your casino brand visuals, ensuring you get the proper licences and permissions protects your brand.

Secure your brand with QWERTYLABS

Your brand name and logo are your company's identity. It's your most valuable asset, as it's what everyone sees. They can be patented and trademarked, which helps consumers recognise your casino brand. This is why keeping these assets protected is essential so they're not misused or infringed upon.

QWERTYLABS can help you protect your brand and reputation. We provide different services that can help you gain international recognition. Become one of our clients and secure your casino brand. Contact us now to discuss how we can meet your brand’s needs.

Frequently Asked Questions (FAQs)

What are image rights in the context of a casino brand?

Image rights represent your company, product, or service. It is usually your logo, theme or font which differentiates your site from other competitors. 

Why is it important to protect image rights for a casino brand?

Protecting your casino’s image rights prevents other people, businesses and casino sites from using your brand name, logo or other products without your consent. This protects your reputation and identity.

How can I register and protect the trademarks associated with my casino brand?

Registering your brand is easy. You just need to: 

  1. Make sure your name is not similar to any brand to avoid trademark rejection.
  2. Prepare your trademark application by including the applicant’s name, address, citizenship, legal entity and more.
  3. File it with the USPTO.